Product, Sizing & Care
Size & Fit
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HOW CAN I BE SURE I'M SELECTING THE RIGHT SIZE?
Our website has features to help you order with confidence.
SIZE SELECTION
For ease, you can switch between US, UK, EU sizing, and centimeters, using the "choose size" dropdown above the size selector. This feature allows you to shop in the format that is easiest for you.NEW ZEALAND SIZING
When it comes to athletic footwear, the US size profile typically matches the New Zealand size profile.TRUFIT
Is a tool that provides tailored sizing recommendations based on footwear already in your wardrobe.
To use this feature, click on the "What's my size?" logo near the size selector, to open the tool.TRY THEM ON
Remembering that a properly fitting shoe should feel snug at the heel and midfoot, with wiggle room around the toes.GET FITTED BY THE EXPERTS
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Come in store and experience MyFit3D, a revolutionary new fitting experience that combines our shoe expertise and knowledge of biometrics with state-of-the-art technology to ensure the perfect fit. -
HOW CAN I VIEW A SIZE GUIDE?
Our size guides are kept updated on our website.
SIZE GUIDES
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Each product listing on our website has a detailed size guide, including common size conversions, which can be found next to the size selector. -
WHAT SIZE SHOULD I GET IN A LIGHTFEET SOCK?
Please follow the below guides to assist in choosing the correct-sized socks from the Lightfeet range.
Women’s US/AU Sock Conversion: US 6-9 Small US 9.5-11.5 Medium US 12+ Large Men’s US/AU Sock Conversion: US 5-8 Small US 8.5 -10.5 Medium US 11-14 Large US 14+ Extra Large Kids US/AU Sock Conversion: US 1-4 Small US 5-8 Large -
WHAT SIZE SHOULD I GET IN A LIGHTFEET INSOLE?
Please follow the below guides to assist in choosing the correct sized insole from the Lightfeet range.
Women’s US/AU Insole Conversion: US 6-7 Extra Small US 7.5-8.5 Small US 9-10 Medium US 10.5-11.5 Large US 12-13 Extra Large US 13.5-14.5 XXLarge Men’s US/AU Insole Conversion: US 5-6 Extra Small US 6.5-7.5 Small US 8-9 Medium US 9.5-10.5 Large US 11-12 Extra Large US 12.5-13.5 XXLarge
Product Availability
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HOW DO I CHECK STOCK AVAILABILITY?
Discover how you can check stock availability for however you chose to shop.
ONLINE STOCK
Sizes that are currently in stock and available can be selected and added to cart, whereas sold out sizes will be greyed out.IN STORE STOCK
Our website allows you to check if a particular style and size is available at a store near you. To do so, select your preferred size and click "find this item in store", you will be prompted to enter your postcode or suburb, and the site will quickly update to display the nearest stores to you that have stock available.If in stock, we would recommend placing a Click & Collect order, to secure the product and save any disappointment.
SOLD OUT
If an size or item is unclickable, it means that it has sold out in all locations nationally.Whilst our range is constantly changing, and a restock is not guaranteed, you can sign up to our mail list to be notified of new product releases and restocks.
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DO YOU OFFER A PRICE MATCH GUARANTEE?
Our range is always changing and we do not offer a price match guarantee.
This applies to sale prices offered by another retailer, or items that may have reduced in price since your purchase with us.
We recommend joining our mailing list to receive updates on our latest promotions and sales.
INDIVIDUAL STORE PROMOTIONS
On occasion individual stores will offer a promotion or price exclusively available at that location.
These offers usually involve end-of-line items or participation in events within the shopping center or precinct where the store is situated. Any such promotions can't be matched online or at other stores.AFFILIATE ADVERTISING
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Please be aware that third-party websites and advertisements may not always accurately reflect our current stock levels or ongoing promotions. As a result, products or promotions featured in affiliate advertising may have expired or become unavailable.
Product Care
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HOW DO I WEAR IN AND CARE FOR MY PRODUCTS?
With the right approach and a bit of care, you can ensure a comfortable fit and lasting wear.
FINDING THE PERFECT FIT
Before diving into breaking in your new shoes, ensure you've got the right fit by trying them on at home. A properly fitting shoe should feel snug at the heel and midfoot, with wiggle room around the toes.If you are ever uncertain of the fit, you are welcome to visit us in store with your purchase, where a Fit Technician can complete a MyFit 3D scan and check the fit for you.
WEARING IN TIPS
Once the fit has been confirmed, start by wearing your new shoes for short periods, gradually increasing wear time. Wear them around the house initially, so you can easily take them off if discomfort arises.Ensuring any laces or fastenings are done tightly can speed up the break-in process, and prevent friction or rubbing which may cause blisters.
For leather styles, wearing thick socks offers added cushioning and aids in accelerating the softening process.
STOPPING AN SQUEAKING
Squeaky shoes are often due to moisture or friction. To fix this, use baby or talcum powder. Remove the inner sole, sprinkle powder inside, and let it sit overnight to absorb moisture. Shake out excess powder the next day.KEEP UP THE CARE
We recommend using a shoe protector to form a barrier against dirt and stains, making cleaning easier. For cleaning, promptly remove excess dirt or moisture to prevent long-term damage, always use cleaning products specifically designed for sports shoes, and avoid washing them in the machine, as this can damage fastenings and glue.You can shop the full range of shoe care here.
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Manufacturing & Sustainability
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CAN YOUR PRODUCTS BE RECYCLED?
We're considerate of the materials used in our products and are working hard to reduce our impact.
PRODUCT RECYCLING
Our products are designed to last. If you have an item in good condition but you no longer have a need for it, we would encourage you to donate it to an external organisation of your choice.Alternatively if the condition is not conducive with donation, you can locate a Community Recycling Centre, where materials can be reclaimed and repurposed.
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HOW DO YOU MANUFACTURE YOUR PRODUCTS?
We prioritise quality, ethics, comfort, and style, ensuring our products and manufacturers meet our standards.
OWNED BRANDS
Across our operations, Accent Group owned brands continue to utilise a bespoke onboarding process for new suppliers and manufacturing facilities. Our onboarding process requires a formal and staged approval process that includes an assessment of the suppliers’ suitability to manufacture or supply products to Accent Group. Once an assessment is completed to our satisfaction, the relevant General Manager must approve the onboarding request before moving forward.Prior to onboarding, suppliers must sign and return a copy of the Accent Group Ethical Sourcing Policy and demonstrate that an independent, valid social compliance audit has been completed. Once received, the social compliance audit is assessed internally.
In addition to the Accent Group Ethical Sourcing Policy, we also ensure suppliers receive a copy of our
Manufacturing Agreement, which sets out the terms and expectations which our suppliers must agree to in order to manufacture and supply products to Accent Group.The Manufacturing Agreement applies to all suppliers of Accent Group owned brands and is expected be signed and returned to us by all such suppliers to Accent Group.
GLOBAL BRAND PARTNERS
We acknowledge our responsibility also exists with our distributed or exclusive brands. Although we do not manufacture this product directly, we work closely with our global brand partners, to ensure their sourcing frameworks align to our expectations.Accent Group Brand Mangers work with their global counterparts to collate key documentation such as:
- Ethical Sourcing Policy or Statement
- Cotton Sourcing Policy or Statement on Cotton Sourcing
- Animal Welfare Policy
- Restrictive Substances List
- Supplier Code of Conduct
- Carbon Emissions statement
- Packaging Policy