We offer a seamless returns process supported by NZ Post.
FIRST, CHECK OUR RETURN CONDITIONS
If you change your mind about any product in your online purchase, you can return it by post for a full refund, provided it meets the conditions outlined in our Change of Mind Returns Policy.
BOOK YOUR POSTAL RETURN
Submit an email enquiry with "Returns & Exchanges" as the request type, to be provided with a free return shipping label.
Include in the email your order number. and provide a reason for the return.
PACK AND SEND YOUR RETURN
Take care to ensure all items being returned, and their packaging, arrive undamaged. Noting that if your shoebox is taped or has postal stickers attached, we cannot accept your return.
Once packed in to a suitable mailer, affix the return label to the parcel, and drop it off at an NZ Post Office, being sure to obtain a lodgment receipt.
A returns tracking link will be emailed to you once your return is on its way to us.
CANCEL YOUR POSTAL RETURN
If you've arranged a returns label but have had a change of heart, we can cancel it at your request.