Our Store to Door service, sometimes called Endless Aisle, allows you to place a special order in-store for a product, colour, or size that is not available on the day, and have it delivered directly to your home.
ORDER PROCESS
Our in-store team will begin by confirming the availability of your chosen item. If it is available, they can proceed with placing the order on your behalf.
To process the order, we’ll need a few details from you, including your full name, email address (for order tracking notifications), and delivery address. It’s important that this information is provided accurately, as we are unable to update these details once the order has been submitted.
Full payment will be taken at the register, and you’ll receive an itemised receipt, which will need to be signed on the day.
Store to Door orders must meet the $140 order minimum, but are not subject to any delivery fees.
HOW LONG WILL DELIVERY TAKE?
All Store to Door orders are fulfilled using our Express Delivery service.
Our team aim to pack your order within 1 business day. Once packed, orders are delivered using NZ Post, with parcels delivered to metro areas within 1-3 business days, while orders to regional areas can take 3-8 business days.
You’ll receive tracking updates via the email address you provided in-store.
ORDER CAN'T BE FULFILLED?
While our team does their best to confirm availability before placing your order, there may be rare occasions where it cannot be fulfilled. If this occurs, you will receive a notification via email.
In such cases, you’ll need to visit any Athlete's Foot store with the email notification to receive a full refund. Please note, it is not possible to adjust the items on the order, or have the refund processed remotely.
ORDER NOT QUITE RIGHT?
That is okay! Our standard Change of Mind Returns Policy would apply, simply visit us in any Athlete's Foot store with proof of purchase, for an exchange or refund, in accordance with the returns conditions.
QUESTIONS OR CONCERNS ABOUT YOUR ORDER?
Reach out to the store that placed the order for you, this can either be done in person, or over the phone, with their number printed on your original receipt, and they will be able to assist you from there.