Delivery Types & Changes
Delivery & Order Options
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WHAT ARE YOUR DELIVERY OPTIONS?
Express Delivery is our standard delivery service, free on orders over $150, and charged at $15 on orders under $150.
Our Team aim to pack your order within 1 business day.
Once packed, orders are delivered using NZ Post, parcels are delivered to metro areas within 1-3 business days, while orders to regional areas can take 3-8 business days.
Orders are packed daily, Monday to Friday, excluding Public Holidays.
DO I NEED TO BE HOME FOR MY DELIVERY?
No, you do not need to be home to accept delivery as all orders are placed with Authority to Leave (ATL) selected by default.When ATL is given, the courier will not require a signature for delivery, and will leave the parcel in a safe place. You agree that the parcel is deemed delivered when left at your address.If you no not wish for your parcel to be left in a safe place, it is necessary to unselect the ATL checkbox at checkout.Please note, the indicated timeframes are approximate, and may vary during periods of high demand, or due to external factors beyond our control.READ MORE -
WHERE DO YOU DELIVER?
We deliver to most New Zealand addresses and PO boxes.
IN STORE PICKUP
Whilst our stores cannot be used as a delivery address, you can still enjoy the convenience of picking up from your local store with Click & Collect. This can be done by selecting Click & Collect at checkout, stock availability for this service does vary from store to store.If you do list one of our stores as the delivery address for your online order, please be aware there is a significant risk of it being undeliverable and returned to sender, or lost.
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WHAT IS CLICK & COLLECT AND HOW DOES IT WORK?
Enjoy the convenience of picking up from a local store free of charge.
HOW TO CLICK & COLLECT
- Browse the website and add products to your cart
- Proceed to checkout and select the "Click & Collect" option
- Enter your postcode and choose your pickup store location
- Place your order
- Collect your items when notified via email that your order is ready
AVAILABILITY
Click & Collect is available when your desired items are in stock at a nearby store.If Click & Collect isn't an option at your local store due to stock availability, we suggest opting for delivery instead.
PICKUP
Your Click & Collect order gets top priority and aim to have it ready the same day you placed it. If you order when the store is closed, we'll pack it next day.Please be prepared to show your email order confirmation and photo identification to our in store Team when collecting. If you need to nominate someone other than yourself to collect the order, this will need to be organised by contacting us ahead of time.
Your order will safely stored in store for up to 21 days.
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Order Changes
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CAN I UPDATE MY DELIVERY ADDRESS AFTER I'VE PLACED AN ORDER?
Due to the speed in which we pack your order we are unable to change the address.
REQUESTING A CHANGE WITH THE COURIER
Unfortunately we are unable to update a delivery address once an order has been confirmed.However, by contacting NZ Post on +64 9 977 0102 you may be able to request an update to your address with them. Please be aware that address updates may contribute to a slight delay in delivery.
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CAN I MAKE CHANGES TO THE ITEMS I'VE JUST ORDERED?
We are unable to make changes to an order once it has been placed.
Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order.
Once delivered, you are able to return any items ordered in error, in accordance with our Returns Policy.
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CAN I CANCEL MY ORDER?
In most instances, we are unable to cancel an order once placed.
ONLINE ORDERS
Due to the speed and automation of our warehousing facilities, we are unable to cancel an order once it is placed.Although you are able to return the order once delivered in accordance with our Returns Policy.
CLICK & COLLECT ORDERS
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Our in store Teams can typically unpack and refund your Click & Collect order after it has been placed, please contact us to request a cancellation.