DELIVERY AND TRACKING

Our delivery options, timeframes and costs are as below:

IMPORTANT TO NOTE: Orders placed before 11am NZDT Monday-Friday incur same-day dispatch. Orders placed after 11am NZDT Monday-Friday, or on Saturday/Sunday/public holidays, will be dispatched the next business day. During busier periods, we ask that you allow 1-3 business days for your order to be dispatched.
Delivery times begin after an order has been packed and dispatched.

*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of The Athlete's Foot.

Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery. For further information, please see here.

Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that NZPost does have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.

The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.

Extended Holiday Returns Policy:

All in-store and online purchases made between 14th December 2023 and 6th January 2024 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.

Orders made beyond this timeframe will follow our regular 30-day return policy. 

Order Cut-Off Dates:

*Please Note: All times listed are in Local Time

Express Delivery:

Click & Collect: Please see here for further information on Click & Collect. 

*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of The Athlete's Foot.

From everyone at The Athlete's Foot, we wish you a very happy holiday and new year.

Our delivery options are as below:

Express Delivery: Express Delivery is FREE for orders over $150, and $12 for orders under $150. Please see here for further information on dispatch and delivery timeframes. 

Click & Collect: All stores offer FREE Click & Collect, pending stock availability. Please see here for further information on the Click & Collect process. 

Authority to leave (ATL) is an option available at checkout.

If ticked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises.

Please see an example below:

What if I selected ATL and my parcel is stolen? 

The Athlete's Foot will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.


I would like to sign for my order, how can I ensure this? 
If you would prefer to sign for the parcel, please deselect the option "I give permission to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection. 

I've been notified that my order has been delivered, but I haven't received it!

• Check your tracking details. Your order may have been taken to your local Post Office. Please note that NZPost does have the right to override this instruction in the instance that they deem your order unsafe to leave unattended.
• Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view. 

If you have any enquiries relating to the whereabouts of your parcel, contact NZ Post at 0800 501 501 or get in touch with our Fit Technicians below. 

The Athlete's Foot New Zealand delivers New Zealand-wide only.

The Athlete's Foot New Zealand use NZ Post, offering Signature on Delivery, or Authority to Leave delivery service. If you would like to sign for your delivery, please specify a delivery address that will be manned during business hours.

If you provide Authority to Leave and a safe place for the parcel is available, we will leave it there so it's ready and waiting for you. For further information on Authority to Leave, please see here. 

If there is no safe place, we'll leave a card as we normally would.

Important to note: PO Boxes and Locked Bags are NOT ACCEPTED, and we currently do NOT accept international orders.

Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.

If you haven't received an email with tracking details, it just means we're still packing your order and it's yet to be dispatched from our warehouse. 

We ship all orders using NZ Post and once you have your tracking number, you can find the most recent updates here:

• If you have an account: Login to your account and select 'Track My Order' 
  
  
• If you checked out as a guest: Click 'Track Orders' on our homepage and enter your order number received via email. If you are on your mobile, this link can be found at the bottom of our homepage. 
  
  

Please note: It can take up to 48 hours for the tracking number to become available on the couriers website.

Click & Collect allows you to order online and then pick it up from your nominated The Athlete's Foot store for no additional charge.

How to place a Click & Collect order

1. Add your item to the cart
2. At checkout, under 'Shipping' select 'Click & Collect'
3. Click 'Find Store' and enter your postcode. Nearby stores with the item available will allow you to click 'Select Store'
4. Click 'Proceed to Payment' to pay for and complete your order

*Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out.

What's next? 

Our in-store team will prepare your order and notify you via email when it's ready for pickup. Once you place your Click & Collect, we'll aim to have it ready for same-day collection. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).

Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Product Experts below. The nominee will also be required to show a form of I.D. We'll hold your order for 21 days before a cancellation/refund is offered!

We'll aim to have your Click & Collect order ready for same day collection.

You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you). 

Good to know: If you need to nominate someone other than yourself to collect the order, please give our Customer Experience Team a heads-up by getting in touch below. The nominee will also be required to show a form of I.D.

Only local Athlete's Foot stores that have your item in stock will appear available for Click & Collect.

If Click & Collect is unavailable at your local store, we recommend having your item delivered!

View our Delivery Timeframes here. 

Want to cancel your Click & Collect order? Get in touch with our Fit Technicians here with your order number. 

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order. 

We take pride in our fast delivery, which means that most orders are packed and dispatched within a short amount of time.

Unfortunately, we are unable to make any changes or cancel your order. Once you receive your item(s), you can return them in accordance with our Returns Policy.

We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple locations which may result in separate deliveries.

This is called a split order. We do this to make sure you can get your full order from all over New Zealand.

How does it work?
If your order has been split into two parts and one item is dispatched first, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because it's being fulfilled from separate locations which means different dispatch times. Due to this, your items will be delivered separately.