Faulty Items

If an item you've had for a while develops an issue, we can review it.

ITEMS PURCHASED ONLINE
For any items originally purchased online, please submit an email enquiry with "Faulty Product" as the request type, include in this email images of the product clearly showing the issue, alongside proof of purchase.

A faulty assessment will be completed within 5 business days, with next steps communicated via email.

Additionally, for items purchased online, you are also welcome to visit us in store, where our store Team will conduct a prompt assessment for any faults. If the product is found to be faulty, we will offer a refund or exchange based on stock availability on the spot.

ITEMS PURCHASED IN STORE
Any products bought in store, including from our Store to Door service, must be returned directly to any of our stores with proof of purchase. Our store Team will conduct a prompt assessment for any faults. If the product is found to be faulty, we will offer a refund or exchange based on stock availability.