Returns Policy

Our straightforward returns process makes it easy to return unwanted items.

RETURNS CONDITIONS
If you change your mind, you can return any unwanted products, including sale items, provided the following conditions are met.

PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.

ITEM CONDITION
Items must be unused, unwashed, and undamaged.

PACKAGING
Items must be returned in their original, intact packaging.

RETURNING A PURCHASE MADE ONLINE
Eligible online purchases, including Click & Collect, can either be returned via post or returned in person in store.

IN STORE
You can return online purchase in any Athlete's Foot store, where you have the choice of a refund, or an exchange, pending stock availability.

BY POST
Alternatively, for postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your free return shipping label. Take care to package your return, and then post your item at the Post Office. Please note that we are unable to accept returns if the product or its packaging is damaged in any way, including damage from packing tape or postal labels.

Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation.

Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.

RETURNING A PURCHASE MADE IN STORE 
All in store purchases, including Store to Door, must be returned in person to an Athlete's Foot store, in accordance with the returns conditions found on your receipt.

A NOTE ON PRODUCT EXCHANGES
If you would like exchange any unwanted items for another style, colour or size, it is necessary that you do so in store. All exchanges are subject to returns conditions.

Product exchanges are not possible on postal returns, and any items returned by post will be refunded to the original payment method.

We are so confident that our in store Fit Technicians can help you find the perfect fit, we offer a 30-Day Fit Guarantee.

TO HAVE YOUR NEXT FOOTWEAR PURCHASE COVERED BY THE 30-DAY FIT GUARANTEE: 
1. GET FITTED IN STORE by a certified Fit Technician using our MyFit 3D system.  
2. TRY ON RECOMMENDED STYLES tailored to your feet and needs, based on your MyFit 3D scan. 
3. SELECT AND PURCHASE a recommended style at the time of the in store fitting. 

WHAT IF THE SHOES RECOMMENDED ARE NOT QUITE RIGHT?  
If the shoe purchased is anything less than perfect, simply bring them back in store (new or worn) within 30 days with proof of purchase.

Our Fit Technicians can then offer you a one off, free, personalised, re-fitting, where they will exchange the original pair for a suitable alternative.

Alternatively, if the shoes are unworn and adhere to our standard Returns Policy, a refund can be requested instead. 

FITTED IN STORE, BUT PURCHASED ONLINE?
Should you purchase a footwear style, based upon an in store fitting, and find them unsuitable after wear, we will be unable to offer you a re-fitting and exchange.

To have your footwear covered by our 30-Day Fit Guarantee it is necessary to make your purchase in store, at the time of your personalised fitting.

We can often locate your transaction, provided you are able to share relevant details.

FOR PURCHASES MADE ONLINE
Your Online Order Confirmation email serves as both your proof of purchase, and as a Tax Invoice.

If you are unable to locate your Online Order Confirmation, your purchase history can be accessed by logging in to your online Account. Rest assured, if you checked out as a guest you can retrospectively create an account with the email addressed used, and your purchase history will be visible to you there.

FOR PURCHASES MADE IN STORE
If you require a reprint of your receipt, you can return in person to the store you purchased from as the Team are often able to locate your transaction in the system, and reprint a new receipt for you.

Alternatively you can reach out to our Customer Experience team to request an invoice be emailed to you.

In both instances, please have the following information ready:

• Bank Statement featuring the transaction
• Email address used
• Date of purchase
• Total amount
• Items(s) purchased

In some instances, it is possible to return an item that was gifted to you.

RETURNING ITEMS PURCHASED ONLINE 
You are welcome to visit us in-store to an exchange an item gifted to you, all you need is proof of purchase, and for the item being returned to meet our Change of Mind Returns Policy. 

Please note, that if opting for a refund in-store, or if you return an online purchase by post, the refund is automatically issued to the original payment method used. It is not possible to change the account the refund will be deposited to.

RETURNING ITEMS PURCHASED IN STORE 
You will have the choice of an exchange, or store credit.