RETURNS

Please note: All in-store and online purchases made between 14th December 2023 and 6th January 2024 will have an extended returns period of 60 days. For further information on holiday returns, please see here.

We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept returns provided our return conditions are met: 

SHOES, APPAREL, ACCESSORIES AND FITNESS

• Item(s) were purchased within the last 30 days and proof of purchase can be provided 
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
• Item(s) are in original packaging or shoebox in their original condition
  
  

ITEMS EXCLUDED FROM OUR RETURNS POLICY

• Face Masks and Intimates, including underwear & bodysuits
  For hygiene reasons we are unable to allow returns or exchanges on our Intimates Range, except in the case of a faulty item, in which case we will provide a full refund.
  

If returning shoes that were purchased and fitted by our in-store Fit Technicians under our Fit Guarantee, click HERE to view our returns policy.

RETURN TO STORE

Whether you shopped online or in-store, you can return your item at any The Athlete's Foot store provided our policy conditions are met. Please be ready to present proof of purchase, such as your email order confirmation, order number (5000..) or bank statement. Our in-store team can help you with a refund or exchange, pending stock availability.  View our store locator here.   

RETURN BY POST

We offer free returns! To book a return, contact our Customer Experience team below and we'll provide you with a free postage return label and a returns form to print off. Attach the free postage label to your parcel and then drop it off at your nearest Post Office. Shoeboxes must be posted back in a protective satchel. We do not offer online exchanges - Please post your item back to us for a refund and place a new order. Click here for more information on how to book your online return.

EXCHANGES

We do not offer direct online exchanges.

If you wish to exchange your items, this can only be done in-store.

If you wish to return online, please post your item back to us for a refund and place a new order.

REFUNDS

Refunds will automatically go back onto the original payment method. Please allow up to 5 business days for funds to clear into your account. 

Unfortunately, we don't offer online exchanges - items can only be exchanged in-store.

Feel free to contact us to organise your return online, you can get in contact here. If you wish to get a different style or size, this will just need to be re-purchased online as a new separate order. 

RETURNING PURCHASES ONLINE

Get your return back to us in THREE EASY STEPS.

1. CONTACT - Simply contact our Customer Experience Team here to arrange a return label*

2. PACK – Pack your items, and attach your return labels.

3. SEND – Drop off your parcel at any New Zealand Post Office or Post Box.

*If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.

RETURNING PURCHASES IN STORE

You can return your online purchase to any The Athlete’s Foot store nationwide.

If you purchased in-store, your items MUST be returned in-store. 

Find your nearest store here. 

30 Day Fit Guarantee 

30 Day Return/Exchange Policy
If, for any reason you are unhappy with your purchase online or in-store, we will happily provide you with an exchange or refund within 30 days of purchase with appropriate proof of purchase. Simply contact our Customer Experience Team to arrange a return label. Note all shoes must be unworn, in their original condition including the original shoe box and/or packaging within 30 days from the date of dispatch. Proof of purchase will be required. A refund will not be processed if the goods are not received or the returned goods do not comply with the above conditions. For online purchases, if you wish to exchange your shoes this can only be done in-store.

*One free return per order. Multiple items can be included in the free return parcel.

ONLINE REFUNDS

You will be refunded according to your original payment method within 2-5 business days of your return being processed:

Debit or credit card 

Your refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal 

We will initiate your refund, and PayPal will be in touch once they have finalised your refund. You can then transfer the funds into your bank account if you wish.

Afterpay 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. Please see our article on Afterpay refunds for more information.

Yes. If you've shopped online and had a change of mind, we're happy to offer a refund in-store, provided the item meets our return conditions below:

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached 
• Item(s) is in its original, undamaged packaging or shoebox 
• Item(s) in our intimates range are non-returnable for hygiene reasons

What do I need to bring in-store? 

• The item you wish to return in its original, undamaged shoebox or packaging 
• Proof of purchase. This can be your email order confirmation, order number (1000...) or bank statement
• If you shopped online with card, please bring the same card in-store so that we can process a refund for you

Can I return my item to any The Athlete's Foot store?

Yes, you can visit any of our The Athlete's Foot stores here to return an item.

What if I payid with Afterpay or PayPal? 

You can still return your item in-store. Your refund will be processed via your original payment method, whether it's PayPal or Afterpay. 

Will my shipping fee be refunded on return? 

Any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.

If you paid a shipping fee for your order and you return your item(s), you will not be refunded for the shipping fee. 

Free Shipping is applicable on any orders over $150, as the shipping fee is a separate cost from your item(s), you will only be refunded in full for the cost of the item(s) you purchased on that order. 

Please note: This also applies to any online orders that are returned in-store.